Refund Policy
We offer refunds under the following conditions:
Eligibility:
- Refunds are available only for defective, damaged, or incorrect items.
- Requests must be made within 7 days of delivery.
Process:
- Submit a request via support@birdfeeders.in with proof (images/videos) of the issue.
- Upon approval, refunds will be processed within 3 business days.
Non-Refundable Items:
- Used or damaged products due to customer mishandling.
- Custom or personalized orders.
Return Policy
We accept returns under the following terms:
Eligibility:
- Returns must be initiated within 7 days of delivery.
- Products should be unused, in their original packaging, and include proof of purchase.
Process:
- Email us at support@birdfeeders.in to initiate the return.
- Customers are responsible for return shipping costs unless the product is defective.
Exclusions:
- Items without original packaging or those damaged due to misuse.
Exchange Policy
We accept exchanges in the following situations:
Eligibility:
- Exchanges are allowed for defective, damaged, or incorrect items, similar to the refund policy.
- Exchange requests must be made within 7 days of delivery.
- The product must be in its original, unused condition.
Process:
- Contact us at support@birdfeeders.in with proof (images/videos) of the issue.
- After approval, we will arrange for an exchange of the product.
- Exchange requests may be subject to stock availability.
Shipping Policy
Delays: We are not responsible for delays caused by courier services or unforeseen events.
Delivery Areas: We deliver across India.
Processing Time: Orders are processed within 3 business days after payment confirmation.
Shipping Costs: Shipping charges are calculated at checkout based on the destination and order size.
Tracking: Once dispatched, tracking details will be shared via email.